With many years working for various major vehicle repair companies, it has It has always been my dream and passion to own and run my own garage and not be driven by achieving sales targets that don’t put the customer first.
In order to provide a service that our customers will continually come back for I believe that as well as doing a good job you have to be transparent, trustworthy and customer focused. I pride myself on being professional, straight and to the point when informing our customers what is or isn’t required for their motor vehicle.
We strive very hard to give our customers a high standard of care like you receive with main dealers even though we are a small family run business.
I wanted someone with the same passion and drive to deliver the same high standard of care and commitment to our customers that I strive to deliver and the perfect person was my wife Lisa of 22 years, she has always understood that my customers come highly on my priorities and if I have to come into work early or leave later to accommodate our customers then I will.
John Bartlam – Castle Car Care
Head of Finance